Terms & Conditions
Last update: 01-04-2022
GRiSP, Lda. is committed to the quality of its products. However, if a product is proven to be defective (e.g. caused by transportation), returns are accepted within 10 days after receiving the product. Products ordered by mistake can be returned within 10 days after receiving the product, if unused and not damaged, and transport costs for adequate shipping conditions are assumed by the customer. GRiSP, Lda. reserves the right to change prices as well as terms and conditions, without prior notice.
Terms and Conditions of Sales
All orders placed with GRiSP, Lda. are subject to the acceptance by the customer of the following terms and conditions, excluding any other terms. All orders placed with the seller automatically imply the full acceptance by the buyer of all these terms and conditions.
All orders should be sent in writing, either via e-mail, fax or regular mail. Orders should clearly indicate catalogue number, product description and quantity. When placing an order, it is the customers responsibility to follow its institutional internal procedures with respect to ordering (providing purchase order number, number of commitment, billing address, VAT number, etc). It is also the customers responsibility to provide accurate and detailed shipping information (such as complete address including information on building/floor/lab number/name of the group), name of the institute, name of the buyer) and any restrictions with respect to delivery dates and/or hours.
Prices, quotations and other terms and all statements appearing in GRiSP catalogue, advertisements or otherwise made by GRiSP are subject to change without prior notice. The company reserves the right to make changes in design at any time without incurring any obligation to provide same on units previously purchased or to continue to supply obsolete items. The weights and dimensions shown in the sales literature are not guaranteed. Unless specifically provided in writing, the prices quoted are based upon manufacture of the quality and types originally specified and are subject to revision when interruption or changes are caused or requested by the customer. All prices do not include VAT. Where taxes must be added to net prices they will be shown as a separate item and shall be borne by the customer.
Upon request, GRiSP shall provide an estimated delivery date. The delivery date is our best estimation of the time the material will be shipped from its warehouse and GRiSP assumes no liability for loss, damage or consequential damages due to delays.
For orders below €150,00 GRiSP will charge €12,50 (+ VAT) for Transport and Handling costs. For orders of €150,00 or above, GRiSP assumes these costs.
Please contact your local distributor. If not available, please contact us directly via info (at) grisp.pt
Upon receipt of the goods, the buyer must verify nature and quantity. All claims must be made within ten days of receipt. No return will be accepted without prior authorization of GRiSP. Returns must be made within 30 days of authorization. Products ordered by mistake, must be returned unused and undamaged within ten days whilst customer is responsible for the transport costs of adequate shipping. Customer is obligated to inform GRiSP as soon as possible and provide a tracking number for the shipment.
All products are warranted to be free of apparent and hidden defects.
They are not warranted, nor do we assume any liability
- a) for misuse or apparent defects once the goods have been used.
- b) for hidden defects, when recommended user instructions have been followed or when the products have not been used according to state of the arts methods.
GRiSPs responsibility is limited to the value of its own products. No responsibility will be accepted for consequential loss arising from any reason.
Our invoices are payable upon the receipt of invoice, unless the terms state otherwise. Payment terms are calculated from date of invoice receipt, not date of goods received
All goods remain the sole property of GRiSP, until the full payment is received. The sale of any product by GRiSP does not waive any patent restrictions connected with those products.
Any claims arising from the sale subject to above conditions will be settled before the court of the country of the supplying party
Rua Alfredo Allen, 455
e-mail: info (at) grisp.pt